Privacy Policy
1. Introduction
Welcome to Pak Solar Shop. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website or make a purchase from us.
By using our website or placing an order, you agree to the terms described in this policy. Please read it carefully.
2. Information We Collect
When you browse our website, create an account, or place an order, we may collect the following information:
Personal Identification Information Your full name, email address, phone number, and delivery address provided during checkout or account registration.
Order & Transaction Information Details of the products you purchase, order history, payment method type, and billing information. Please note that we do not store full credit or debit card numbers on our servers.
Technical & Browsing Data Your IP address, browser type, device information, pages visited, time spent on the website, and referring URLs. This data is collected automatically through cookies and similar technologies.
Communications Any messages, queries, or feedback you send us via email, contact forms, or WhatsApp.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including arranging nationwide delivery across Pakistan.
- To send you order confirmations, shipping updates, and delivery notifications.
- To respond to your customer service enquiries and support requests.
- To process warranty claims and after-sales support requests.
- To improve our website, product listings, and overall shopping experience.
- To send you promotional emails or special offers, only if you have opted in to receive them.
- To prevent fraud and ensure the security of transactions on our platform.
- To comply with any legal or regulatory obligations applicable in Pakistan.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, and understand how visitors use our website.
You can choose to disable cookies through your browser settings at any time. However, please note that disabling cookies may affect certain features of our website, including the shopping cart and checkout process.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:
Delivery & Logistics Partners We share your name, phone number, and delivery address with our courier and logistics partners solely to fulfil your order and arrange delivery to your location across Pakistan.
Payment Processors Your payment information is processed securely through our payment gateway provider. We do not have direct access to your full card details.
Legal Requirements We may disclose your information if required to do so by Pakistani law, a court order, or a government authority.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include secure HTTPS encryption on our website and restricted access to personal data within our team.
However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including processing orders, handling warranty claims, and complying with legal obligations. If you request deletion of your account and data, we will action this within a reasonable timeframe unless we are required by law to retain certain information.
8. Your Rights
As a customer of Pak Solar Shop, you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion of your personal data, subject to any legal obligations we may have.
- Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
- Ask questions about how your data is being used.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
9. Third-Party Links
Our website may contain links to third-party websites, manufacturer pages, or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Pak Solar Shop is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Pak Solar Shop 📧 Email: [email protected] 📞 Phone/WhatsApp: 03068324477 🌐 Website: www.paksolarshop.com